Digital Health Identity
Contact us
Reach our patient access, provider relations, and technical support teams with questions about verified health identities.
How we can help
Whether you are a patient merging duplicate charts, a clinic integrating identity verification at intake, or a researcher exploring ethics-approved data collaborations, our specialists route inquiries to the right desk within one business day.
Support hours cover weekdays with extended coverage during regional vaccination drives and open enrollment periods for chronic care programmes. Emergency break-glass scenarios follow documented escalation paths described in partner agreements rather than general contact forms.
Before you write
Include your profile reference if you already enrolled, plus a concise description of the clinics or providers involved. Screenshots are unnecessary; structured facts help matchers reproduce issues faster while protecting unrelated patient data.
For billing questions about organisation tiers, mention your facility name and approximate annual registration volume so sales engineers propose appropriate packages without redundant discovery calls.
Other resources
Explore the blog for self-service guides, review pricing plans for membership comparisons, or book a structured appointment when you prefer a scheduled consultation instead of asynchronous messaging.
Media and conference organisers may request briefing materials through the same form by noting your publication deadline and areas of interest such as consent technology or duplicate resolution case studies.
Response timelines
General inquiries receive replies within two business days. Urgent credential mismatches affecting scheduled surgery windows escalate to on-call health information specialists when partner hospitals flag critical priority tickets through integrated support channels.
Organisation integration questions may take slightly longer while engineers review your existing practice management stack, but acknowledgement messages still arrive within one business day outlining next steps and required documentation.
Security reporting
If you suspect phishing impersonating Digital Health Identity or notice unauthorised profile access, describe the incident with timestamps and affected clinics. Security teams may request secure file transfer for log excerpts while guiding containment steps such as password rotation or temporary consent freezes.
Partnership categories
We welcome collaboration proposals from community health initiatives, academic research groups with ethics approval, and technology vendors building interoperable connectors. Summarise your organisation's mission, expected data flows, and patient benefit hypotheses so reviewers route proposals to the appropriate partnership desk efficiently.
Language preferences
Indicate your preferred correspondence language in the message field when requesting support in languages other than English. We maintain multilingual patient access staff covering common community languages and arrange interpreter-assisted callbacks when needed.
Feedback on accessibility
We welcome reports about barriers encountered on this website or in verification centres. Describe the page, tool, or physical location involved so designers and facilities teams can prioritise remediation in upcoming release cycles.
Office hours for organisations
Enterprise customers receive scheduled office hours with integration engineers during initial rollout phases. Mention your go-live target date in messages so coordinators block time for connectivity testing and staff rehearsal sessions.