Appointments

What to expect

Appointment requests are reviewed by our scheduling coordinators who match you with the appropriate service lane: first-time profile creation, duplicate record reconciliation, credential-linked provider onboarding, or general questions about consent settings.

Initial identity sessions typically last forty-five minutes. Bring government-issued photo identification, insurance membership cards if applicable, and a list of clinics you visited during the past five years so matchers can locate potential duplicates efficiently.

Telehealth orientations are available for patients who cannot travel to partner verification centres. High-risk identity changes—legal name updates, guardian transfers, or break-glass contact revisions—may still require in-person document review per regulatory guidance.

Preparation tips

Update your email and mobile number in the request form so coordinators can send secure confirmation codes. If you manage profiles for dependents, note their relationship status and whether delegated access should be configured during the same session.

Review our pre-appointment checklist on the blog for a printable summary of documents, medication lists, and consent decisions to consider beforehand.

After you submit

Coordinators respond within two business days with proposed time slots and any additional documentation requirements. Confirmed appointments appear in your dashboard alongside pre-visit questionnaires that reduce waiting-room paperwork.

Cancellation policies favour flexibility because healthcare schedules change unexpectedly. Notify us at least twenty-four hours ahead when possible so openings can be offered to patients on standby lists.

Identity verification appointment types

First enrollment sessions establish your canonical profile and walk through consent defaults. Reconciliation appointments focus on merging duplicate charts discovered during automated scans or after you report missing allergy alerts at a partner clinic.

Guardian transition sessions help families shift management responsibilities when adolescents assume partial control of their records or when elderly relatives appoint new delegates after caregiver changes.

Accessibility during visits

Partner verification centres offer adjustable seating, large-print consent summaries, and extended time slots for patients who use screen readers or require interpreter services. Note accommodation needs in your message so staff prepare appropriate materials before you arrive.

Organisation onboarding sessions

Clinic administrators may request group training covering staff roles, break-glass documentation, and API integration milestones. These sessions differ from patient enrollment and typically run ninety minutes with follow-up office hours for technical questions.

Follow-up documentation

After your visit, summary letters listing linked clinics and active consent scopes arrive in your secure inbox within forty-eight hours. Review them promptly and report discrepancies so matchers can correct routing before upcoming specialist referrals.

Rescheduling and no-show policies

Life interrupts even carefully planned healthcare schedules. Use the contact form to reschedule when illness or transport issues prevent attendance. Repeated no-shows without notice may delay future identity verification slots during high-demand enrollment periods, so communication helps coordinators offer openings to patients on waiting lists.

What to bring for paediatric enrollment

Guardians should carry custody documentation when multiple adults share decision-making authority. Birth certificates linking dependents to your profile accelerate matcher confidence and prevent delays when adolescents later transition toward self-managed accounts.